Your favorite bags. At the lowest cost.

New Year Sale is live now! Get up to 60% OFF on selected bags.

Over 23,000+ Customers Worldwide

FAQs

Full FAQ page available here

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How can I take profit of the on-going discount?

BUY 1 BAG GET 50% OFF
BUY 2 BAGS GET 55% OFF
BUY 3+ BAGS GET 60% OFF

Simply add to cart 2+ bags of your choice and the exclusive discounts will apply automatically in your cart.

There is no limit to the number of times you take profit of the offer. (i.e: purchase 6 bags and get 60% OFF on your whole order)

Please note: we are not responsible if you forgot to take profit of the on-going sale when placing your order. If your order was already processed, we will not be able to apply the discounts that you missed.

What material are the Orla handbags made of?

All Orla handbags are crafted from premium PU vegan leather, with a durable polyester fabric lining for a long lasting feel.

How big is the Orla leather handbag?

25 CM / 10 IN

- Length: 25 cm / 10 in
- Width: 12 cm / 5 in
- Height (not including handle): 20 cm / 8 in

30 CM / 12 IN

- Length: 30 cm / 12 in
- Width: 15 cm / 6 in
- Height (not including handle): 23 cm / 9 in

35 CM / 14 IN

- Length: 35 cm / 14 in
- Width: 18 cm / 7 in
- Height (not including handle): 26 cm / 10 in

Are the Orla bags heavy?

No! Most of our bags weigh 0.7kg approximately, making them easy to carry all day.

Is there any warranty for my Orla items?

Every Orla bag is designed to be with you for a lifetime.

But we know that life happens. That’s why we offer a Lifetime Warranty on all our bags.

The WARRANTY covers anything that should never happen to your bag.

Simply email a photo of the damaged item to our support team at help@orlawonders.com, along with your order number, and we'll take care of the rest— whether it's sending a replacement or offering Orla store credit for something new. No questions, no hassle.

Please note: our Lifetime Warranty covers only what we guarantee won’t happen. We cannot replace items that are lost, stolen, intentionally damaged, or damaged by third parties. Photos are required to process claims, and failure to provide them voids the warranty.

Orla applies a fair use policy and reserves the right to decline claims if the warranty is being misused.

How long will it take to receive my order?

Order Processing

Orders are typically processed and shipped within 1-3 business days.

You will receive an order confirmation when your order has been placed. Please verify:

order details, customer information, shipping address

If there is an issue, please contact our customer support at help@orlawonders.com

Shipping

You will also receive a shipping confirmation and tracking number when your package is in transit. Notifications for order and shipping/tracking will be sent to the email address provided at purchase, or to your contact phone number. Please double check junk and spam mail folders, in case your confirmation has been received there. Also allow us up to 3 business days before contacting us in case you did not receive your tracking number yet.

Our customer support can assist with tracking numbers and package deliveries. Please always provide your order number when sending inquiries to help@orlawonders.com

Estimated Delivery Times

USA: Delivered within 5-8 business days
Canada: Delivered within 8-10 business days
United Kingdom: Delivered within 4-6 business days
Australia: Delivered within 5-8 business days
Europe: Delivered within 5-8 business days
Middle East: Delivered within 7-10 business days
Rest of World: Delivered within 5-10 business days

For more information about shipping, please visit our Shipping Policy.

How to return my order if I don't like it?

If you're not happy with your purchase, please contact our customer support here.

We offer easy returns and exchanges to ensure you have a positive experience with Orla.

Please refer to our Return Policy for detailed instructions.